Terms of service.

All orders are subject to our acceptance and the following terms and conditions set out below:

ORDERING:

If you decide to place an order with us, you can email us, WhatsApp/Facebook us or contact us via our website.

PAYMENT METHODS:

We accept cheques (funds must cleared in our account prior to producing your order), cash on collection and online payments. Full payment is required at the time of ordering unless a prior agreement is in place e.g. a deposit has been paid etc. A receipt can be provided upon request.

DEPOSITS:

We usually ask for 25% of the order total to secure the order and the remainder to paid upon completion of the order and prior to delivery/collection. The deposit is NON-REFUNDABLE. All deposits are of course taken from the outstanding balance and there is no setup charge.

SHIPPING AND LEAD TIMES:

Our lead times can vary due to the very nature of what we produce. During busy times this can add to additional time and at the time of ordering you will be advised of estimated completion times. Normal lead times are approx. 7-10 working days. Items such as bracket signals carry a minimum 2 weeks lead time due to their very size. Whilst we will do our very best to ensure that we complete your order within the specified delivery window, we cannot take responsibility for any delays that are out of our control. Should you require an order for a specified time, please contact us before placing an order to see what our delivery times are at that current time.

DELIVERY COSTS:

All of our orders carry a flat rate of £12.00. There is no delivery charge for bracket signals as these are collection only due to size, weight etc and this it outlined on the relevant product page. Orders over £500.00 are free delivery/collection. All orders are also available for free collection from our workshop with prior agreement and arrangement.

ORDER CANCELLATION

Should you need to cancel your order with us you may do so within 7 days of placing the order provided we have not begun on making your order. Up to 100% of the order value may be refunded in the first 7 days since placing your order subject to the above conditions. After 7 days, Quince Signals reserve the right to retain 50% of the order. Quince Signals also reserve the right to charge for any completed work which exceeds 50% of the original balance.

INTELLECTUAL RIGHTS

All designs, text and images found on www.quince-signals.co.uk or any of our social media pages, are the property of Quince Signals and MUST NOT be copied, published or reproduced without the express permission of Quince Signals under ANY CIRCUMSTANCES.